Terms of Service

1. Acceptance of Terms

By accessing or using the Weddinguru platform, you confirm that you are at least 18 years old, have the authority to enter into this agreement on behalf of your organisation, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Services.

2. The Services

Weddinguru provides a cloud-based wedding venue management platform including CRM, financial management, couple portal, automation tools and related features as described on our website.

We reserve the right to modify, suspend or discontinue any part of the Services at any time. We will provide reasonable notice of material changes where practicable.

3. Your Account

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring all users on your account comply with these Terms
• Notifying us immediately of any unauthorised access at security@weddinguru.co.uk

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in breach of these Terms.

4. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Store or transmit any unlawful, harmful, defamatory or fraudulent content
• Infringe the intellectual property rights of any third party
• Attempt to gain unauthorised access to our systems or other users' accounts
• Transmit malware, viruses or other harmful code
• Collect or harvest data from the platform without our written consent
• Resell or sublicense access to the Services without prior written agreement

5. Payment & Billing

Subscription fees are billed in advance on a monthly or annual basis. All prices are shown in GBP and exclusive of VAT unless otherwise stated.

Payment is processed by Stripe Inc. We do not store your card details. By providing payment information, you authorise us to charge your chosen payment method for all fees incurred.

If payment fails, we will attempt to collect payment again over 7 days. After this period, your account may be suspended. We will restore access once payment is made.

Fees are non-refundable except as required by law or as set out in our Termination provisions below.

6. Free Trial

We may offer a free trial of up to 30 days. No credit card is required to start a trial. At the end of the trial period, you must choose a paid plan to continue using the Services. Your trial data will be retained for 30 days after trial expiry, after which it will be permanently deleted.

7. Intellectual Property

Our IP: The Weddinguru platform, including all software, designs, trademarks, and content, is owned by Adepto Consulting and Media Limited (trading as Weddinguru) and protected by UK and international intellectual property laws. Nothing in these Terms grants you ownership of or rights to our IP.

Your IP: You retain all rights to the data, content and materials you upload to the platform ("Customer Data"). You grant us a limited, non-exclusive licence to host, process and display your Customer Data solely for the purpose of providing the Services.

8. Your Data

We process your Customer Data as a data processor on your behalf. You are the data controller for all personal data relating to your couples and contacts. Our data processing obligations are set out in our Privacy Policy and Data Processing Agreement.

We implement reasonable technical and organisational measures to protect Customer Data. See our Security page for full details.

9. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all warranties, expressed or implied, regarding the Services
• Our total liability to you for any claims arising under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, consequential, special or incidental loss or damage
• We shall not be liable for data loss arising from circumstances outside our reasonable control, provided we maintain appropriate backups

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

By you: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. No refunds are issued for unused portions of a billing period.

By us: We may terminate or suspend your account immediately if you materially breach these Terms, fail to pay fees, or if we are required to do so by law. In the event of termination for our convenience, we will provide 30 days' notice and pro-rate a refund for unused subscription days.

Effect of termination: Upon termination, your access to the Services will end. You may request an export of your Customer Data within 30 days of termination. After this period, your data will be permanently deleted.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance by email. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.