Weddinguru supports self-service password reset via email. Users who have forgotten their password can request a reset link from the login page. Admins can also set a temporary password directly without sending an email.
Self-service password reset
- Go to the Weddinguru login page.
- Click Forgot your password?
- Enter the email address associated with the account.
- A password reset email is sent if the address matches a user on the account.
- Click the link in the email to open the reset form.
- Enter and confirm a new password.
- Log in with the new credentials.
This flow requires email to be configured on the account. If email is not set up, the link cannot be sent.
Admin-initiated reset
Admins can set a temporary password for any user directly from their user record:
- Go to Venue Management → Users.
- Open the user's record.
- Use the Set Password or Change Password option in the account management section.
- Enter and confirm the new password, then save.
Communicate the temporary password to the user securely (e.g. by phone). Ask them to change it immediately after logging in.
Reset link expiry
Password reset links sent by email are valid for one hour. After that, the link expires and a new request is required. Each link is single-use — clicking it more than once after the password has been set will show an expired message.
If email is not configured
If your account does not have email configured, self-service password reset via email is not available. In this case, an admin must set the user's password directly using the admin-initiated method described above. To configure email, see the Office 365 or SMTP email setup guides.